Help Center

How Can We Help You?

Browse our knowledge base categories below.

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Browse by Category

Getting Started

Setup guides and onboarding help

  • Quick Start Guide: Setting Up Tap My Back
  • Inviting Team Members to Your Workspace
  • Connecting Slack and Microsoft Teams
  • Customizing Your Recognition Settings

Recognition & Rewards

How to give and manage recognition

  • How to Give Peer-to-Peer Recognition
  • Setting Up Custom Recognition Badges
  • Managing Reward Points and Redemption
  • Creating Recognition Campaigns

Feedback & Engagement

Employee feedback and engagement

  • Collecting Employee Feedback
  • Managing Engagement Initiatives
  • Response Rate Best Practices
  • Feedback Action Planning

Surveys

Employee surveys and feedback

  • Creating Engagement Surveys
  • Analyzing Survey Results
  • Pulse Survey Best Practices
  • Anonymous Feedback Setup

Integrations

Connect with your favorite tools

  • Slack Integration Setup
  • Microsoft Teams Integration
  • Chrome Extension Guide
  • API Documentation

Analytics & Insights

Understanding your engagement data

  • Dashboard Overview and Key Metrics
  • Generating Engagement Reports
  • Understanding Recognition Trends
  • Exporting Data for External Analysis

Admin & Management

Configuration and management

  • User Role Permissions Guide
  • SSO and Authentication Setup
  • Managing Departments and Teams
  • Notification Preferences Configuration

Privacy & Security

Data protection and compliance

  • Security Overview and Certifications
  • GDPR Compliance Guide
  • Data Encryption and Storage
  • Two-Factor Authentication Setup

Plans & Pricing

Payments and plan management

  • Understanding Pricing Plans
  • Upgrading or Downgrading Your Plan
  • Invoice and Payment History
  • Adding or Removing Seats

Frequently Asked Questions

Quick answers to common questions

Still Need Help?

Our support team is available 24/7 to help you succeed with Tap My Back.

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